Furnishing Hope

Instructions on how to get furniture

1. Get a referral
   • If you need furniture or household goods, you must go to one of the agencies listed below and have them submit an online referral.
   • You may only receive one referral over your lifetime. This referral is valid for 30 days.
   • Please view our Customer Policies
2. Schedule an appointment
   • An appointment needs to be scheduled before you can come in. Your agency can do this via our website, or you can do it via text message.
   • If necessary, you can come in one time for household goods/linens and then return for furniture, but most people only visit once.
3. Reserve a truck
   • Reserve a truck at least a week before your appointment, as trucks can be very hard to obtain.
   • PLEASE read our Customer Policies document, as it provides a lot of good information on what size truck you will probably need.
   • We recommend a 15′ U-Haul truck, which holds 3 times as much as a 10′, but only costs $10 more.
4. Plan your visit – Check inventory
   • Measure your rooms.
   • A day or two before your appointment, view our online inventory to figure out what will fit in your rooms.
5. Pick up your items
   • When you come to our store, you use a tablet that will allow you to shop virtually for your items.
   • A personal shopper will help you select the items that you need. It takes at least an hour to do this.
6. Canceling an appointment
   • If you need to cancel or reschedule, contact your agency at least 48 hours before your appointment.
   • You can also text the word DELETE to 774-206-9321.
7. Do you still need help?
   • If you need help after reading our Customer Policies, click here to contact us.
     

Find an agency to get a referral

List of agencies by town