How to get help

Obtaining a Referral

  • If you need furniture or household goods, you must go to one of the following agencies and have them submit an on-line referral.
  • You may only receive 1 referral over your life-time.  This referral is valid for 30 days.
  • An appointment needs to be scheduled before you can come in. Your agency can do this or you can do it via text message.
  • If necessary, you can come in 1 time for household-goods/linens and then come back for furniture, but most people visit only once.
  • When you come to our store, you will be handed a tablet which will allow you to virtually shop for your items.
  • A personal shopper will help you select the items that you need. It takes at least an hour to do this.
  • We stock sofas, upholstered chairs, dressers, beds, night stands/end tables, kitchen tables & chairs, cabinets, shelves, pots, pans, dishes, linens, small appliances and many other items.
  • We do not stock TVs or large appliances.
  • You should arrive at the store at least 15 minutes before your appointment.
  • If possible, do not bring children.
  • Everyone in your group needs to wear a mask.
  • If you do not speak English, please bring an adult who can interpret for you.
  • We do not provide a delivery service.
  • Everything must be taken on the day you come in. Please be sure to bring a vehicle large enough to take all of the furniture that you need.
  • A 15 foot box truck is recommended.
  • Pick-up trucks, vans, and even a 10 foot box truck will greatly limit what you can get.
  • Our volunteers will load your vehicles.

Please view our customer policies, which can be translated into Spanish or Portugese.

If you need help after reading the customer policies, click here to contact us.

Click here to see our inventory

Agencies that can provide referrals

Click here to view a map of Agency locations