How to get help

Obtaining a Referral


  • If you need furniture or household goods, you must go to one of the following agencies and have them submit an on-line referral.
  • You may only receive 1 referral over your life-time.  This referral is valid for 30 days.
  • An appointment needs to be scheduled before you can come in. Your agency can do this or you can do it via text message.
  • If necessary, you can come in 1 time for household-goods/linens and then come back for furniture, but most people visit only once.
  • When you come to our store, you will be handed a tablet which will allow you to virtually shop for your items.
  • A personal shopper will help you select the items that you need. It takes at least an hour to do this.
  • We stock sofas, upholstered chairs, dressers, beds, night stands/end tables, kitchen tables & chairs, cabinets, shelves, pots, pans, dishes, linens, small appliances and many other items.
  • We do not stock TVs or large appliances.
  • You should arrive at the store at least 15 minutes before your appointment.
  • Everyone in your group needs to wear a mask.
  • If you do not speak English, please bring someone who can interpret for you.
  • We do not provide a delivery service.
  • Everything must be taken on the day you come in. Please be sure to bring a vehicle large enough to take all of the furniture that you need.
  • A box truck is recommended. Pick-up trucks or vans will greatly limit what you can get.
  • Our volunteers will load box-trucks and pickups, but we will not load vans, SUVs, etc.
  • If possible, do not bring children.

Our customer policies are available here and can be translated into Spanish or Portugese.
Click here to view a map of Agency locations
Click here to see our inventory

Agencies that can provide referrals: